How can we help?
Answers to our most frequent questions.
Do you accept purchase orders (PO)?
No, we do not accept purchase orders. All orders must be placed online and prepaid by credit card or check. If you would like to prepay by check, your order must be at least $100. Simply select "Check or Money Order" during checkout.
My organization is tax exempt.
Sales tax is only charged on orders shipping to Ohio. If you are a tax exempt organization in Ohio, please fax your sales tax exemption certificate to (800) 454-3599, and we will contact you with details on how to place a tax exempt order.
What is the status of my order?
Visit your order history page for up-to-date order status. There, you can print a copy of your receipt and view shipment status and tracking information. You will also receive order updates via the email address you entered during checkout.
Do you ship to my address?
We currently ship within the continental United States. We do not ship to Alaska, Hawaii, or internationally.
What are your shipping rates?
Orders for in-stock items over $49 ship for FREE! Orders under $49 ship for a flat-rate of $7.95. Faster shipping is available at checkout. More information
How will my order ship?
In order to offer the best shipping rates possible, we use a variety of carriers to ship each order as efficiently as possible. Our most common carriers include the U.S. Postal Service, UPS, and FedEx.
Can you send me a catalog?
Our catalog is entirely online. We do not ship physical product catalogs.
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