Need to make a return? No problem!
We are committed to 100% satisfaction! You can return most items for any reason within 30 days of purchase.
To make a return, email firstname.lastname@example.org with your order number to receive a return authorization (RA) number and instructions.
- If the item is defective or damaged during shipping, you must notify us within 5 days of delivery, and we will cover all costs related to the return, replacement, or exchange. Otherwise, you handle return shipping through the carrier of your choice.
- Once you are issued an RA number, returned items must be received within 15 days, unopened, in original packaging, and in salable condition to receive credit.
- Restocking fees (15-30%) are only charged on manufacturer direct items (e.g. rugs, cribs, die cutting items, etc.), on orders that received free shipping, and/or when we incur costs because our return policy isn't followed.
- Shipping charges are non-refundable.
- Non-tangible, digital, clearance, and discontinued items may not be returned.