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Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries or digital access based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each billing cycle, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you must cancel it before the next billing date.

If you want to cancel or change your subscription, you can do it at any time by logging in to your account. Your order confirmation emails also have links to your order. You can manage your subscription from there. There are no additional requirements or forms needed to cancel.

Important details:

  • Subscriptions are billed in advance and are non-refundable once the billing cycle has started.

  • If you cancel, your access ends immediately (unused time is not refunded).

  • Free trials must be canceled before the trial ends to avoid being charged.

  • In rare cases (such as duplicate charges or verified technical issues), we may issue a prorated or full refund at our discretion.

See our Refund Policy for more details.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our Refund Policy for more details.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.